Last updated: 24 August 2026

Mylky BV (“Mylky”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, purchase our products, contact us, or otherwise interact with us.

Where applicable, we process personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Mylky BV
Company number: 1002 835 983
Registered address: Bremstraat 54 3620 Lanaken Belgium
Email: support@mylky.co

If you have any privacy-related questions, you may contact us using the details above.

2. Personal information we collect

We may collect different types of personal information depending on how you interact with us.

Information you provide to us

This may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Account login details
• Customer service communications
• Marketing preferences

Payment information is processed securely by third-party payment providers. We do not store full credit card details.

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Device type, browser type and operating system
• Website usage and browsing behaviour
• Referring website addresses
• Cookie identifiers and tracking technologies

See our Cookie Policy for more details.

Information from third parties

We may receive personal information from trusted partners such as:

• Payment processors
• Delivery and logistics providers
• Marketing and advertising platforms
• Analytics providers
• Customer support software providers

3. Why we collect personal information

We collect and use personal data for the following purposes and rely on the appropriate lawful basis under applicable data protection law:

• Processing and fulfilling orders, delivering products, managing returns, and providing order-related customer service: where necessary to perform our contract with you
• Sending service communications and order updates: where necessary to perform our contract with you
• Complying with legal, tax, accounting, and regulatory obligations: where necessary to comply with a legal obligation
• Detecting and preventing fraud, protecting our website, and maintaining security: where necessary for our legitimate interests in protecting our business, customers, and services
• Improving our website, services, and customer experience: where necessary for our legitimate interests, or where consent is required by law
• Sending marketing communications: where you have provided consent or where otherwise permitted by applicable law
• Analytics, advertising, and tracking: where consent is required, in accordance with your cookie preferences

Where we rely on legitimate interests, we consider and balance those interests against your rights and interests.

If you do not provide certain personal data, we may be unable to process your order or provide requested services.

4. Direct marketing

If you opt-in to receive marketing communications, we may send you updates about promotions, products, or news.

You can withdraw your consent or unsubscribe from marketing communications at any time. Withdrawing consent does not affect the lawfulness of processing carried out before your consent was withdrawn. 

You can unsubscribe by:

• Clicking the unsubscribe link in emails, or
• Contacting us at support@mylky.co

We may still send transactional or service-related communications relating to your orders, warranty, returns, or account.

5. Disclosure of personal information

We may disclose personal information to service providers who assist us in operating our business, including:

• Payment service providers
• Shipping and fulfilment partners
• Website hosting providers
• IT and security providers
• Marketing and analytics providers
• Professional advisers

We do not sell or rent personal information to third parties.

6. International Transfers

As an international ecommerce business, we may transfer or process personal data outside the United Kingdom, including in countries within the European Economic Area and other countries in which our service providers operate.

Where personal data is transferred outside the United Kingdom, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.

Where required, this may include relying on UK adequacy regulations or implementing appropriate safeguards, such as approved contractual protections.

You may contact us at support@mylky.co if you would like further information about the safeguards used for international transfers of your personal data.

7. Cookies and online tracking

We use cookies and similar technologies to:

• operate our website
• analyse website traffic and usage
• personalise content and advertisements
• measure marketing effectiveness

Where required by law, non-essential cookies and similar tracking technologies are used only with your consent.

You can manage or withdraw your cookie preferences at any time through the cookie settings available on our website.

More information is available in our Cookie Policy.

8. Data retention

We retain personal information only as long as reasonably necessary for business or legal purposes, including:

• Order and transaction records: up to 7 years
• Customer service records: as needed for support and dispute resolution
• Marketing information: until you unsubscribe or withdraw consent

Personal data is securely deleted or anonymised when it is no longer required, unless we are legally required to retain it for a longer period. 

9. Access and correction

Depending on the circumstances and applicable law, you may have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete personal data
• request deletion of your personal data
• request restriction of the processing of your personal data
• object to certain processing of your personal data
• request the transfer of your personal data to you or another organisation where applicable
• withdraw your consent at any time where processing is based on consent

These rights may be subject to certain legal conditions and exceptions.

You also have the right to object at any time to the use of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at support@mylky.co.

10. Complaints

If you have concerns about how we collect or use your personal data, please contact us first at support@mylky.co so that we can investigate your concerns.

If you are not satisfied with our response, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO).

You may also have the right to lodge a complaint with another competent data protection authority where applicable.

11. Data security

We implement reasonable technical and organisational safeguards to protect personal information, including:

• secure servers
• encrypted website connections (HTTPS)
• restricted access controls
• secure third-party platforms

However, no data transmission over the internet can be guaranteed as completely secure.

12. Changes to this policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the updated date.

By using our website, you acknowledge this Privacy Policy.